Frequently Asked Questions
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” header_2_font=”|||on|||||” header_2_text_align=”center” custom_margin_tablet=”|15px||15px|false|false” custom_margin_phone=”|15px||15px|false|false” custom_margin_last_edited=”on|desktop” global_colors_info=”{}”]Questions
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What’s the cancellation policy?” open_toggle_text_color=”#6B705C” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#6B705C” closed_toggle_background_color=”#FFFFFF” icon_color=”#6B705C” open_icon_color=”#6B705C” _builder_version=”4.17.4″ _module_preset=”default” title_level=”h3″ body_text_color=”#191918″ custom_margin_tablet=”|15px||15px|false|false” custom_margin_phone=”|15px||15px|false|false” custom_margin_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”]Flexible Booking Policies: Zero Risk, Zero Hassle:
Payment due dates are as follows:
Green Season Reservations – 20 days prior to check-in
High Season Reservations – 45 days prior to check-in
Holiday Season Reservations – 75 days prior to check-in
Once paid in full, reservations that are canceled or adjusted will be subject to the cancellation policy of each hotel.
[/et_pb_toggle][et_pb_toggle title=”Are the Embera Collection hotels and lodges suitable for honeymoons or romantic getaways?” open_toggle_text_color=”#6B705C” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#6B705C” closed_toggle_background_color=”#FFFFFF” icon_color=”#6B705C” open_icon_color=”#6B705C” _builder_version=”4.17.4″ _module_preset=”default” title_level=”h3″ body_text_color=”#191918″ custom_margin_tablet=”|15px||15px|false|false” custom_margin_phone=”|15px||15px|false|false” custom_margin_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”]Yes absolutely. Whatever the romantic getaway of your dreams, you’ll find it at the Embera Collection, whether it’s a rainforest adventure or quality beachfront relaxation. Whichever hotel or hostel you choose, our team will help you design an itinerary of intimate and unforgettable moments. Some of our properties are also for adults only.
[/et_pb_toggle][et_pb_toggle title=”What about family vacations?” open_toggle_text_color=”#6B705C” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#6B705C” closed_toggle_background_color=”#FFFFFF” icon_color=”#6B705C” open_icon_color=”#6B705C” _builder_version=”4.17.4″ _module_preset=”default” title_level=”h3″ body_text_color=”#191918″ custom_margin_tablet=”|15px||15px|false|false” custom_margin_phone=”|15px||15px|false|false” custom_margin_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”]Yes, for sure. Families love our rainforest, city, and beachfront properties. There is always so much to experience for all ages enjoying ocean adventures, treks through amazing cities, or treks through jungles.
[/et_pb_toggle][et_pb_toggle title=”Can I combine a stay across various Embera Collection´s properties?” open_toggle_text_color=”#6B705C” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#6B705C” closed_toggle_background_color=”#FFFFFF” icon_color=”#6B705C” open_icon_color=”#6B705C” _builder_version=”4.17.4″ _module_preset=”default” title_level=”h3″ body_text_color=”#191918″ custom_margin_tablet=”|15px||15px|false|false” custom_margin_phone=”|15px||15px|false|false” custom_margin_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”]Yes. Our Emberá Travel team is available to help with any questions you may have about which hotels to combine, how to travel between them, how long to stay in each, and making reservations. You can communicate with us and we will give you everything you need to make your trip incredible. We also have incredible packs for you to take advantage of during your stay in any of the cities.
[/et_pb_toggle][et_pb_toggle title=”What if I don’t speak Spanish?” open_toggle_text_color=”#6B705C” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#6B705C” closed_toggle_background_color=”#FFFFFF” icon_color=”#6B705C” open_icon_color=”#6B705C” _builder_version=”4.17.4″ _module_preset=”default” title_level=”h3″ body_text_color=”#191918″ custom_margin_tablet=”|15px||15px|false|false” custom_margin_phone=”|15px||15px|false|false” custom_margin_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”]If you don’t speak Spanish, don’t worry. At Embera Collection hotels and lodges we speak excellent English. That will not be a problem for your trip.
[/et_pb_toggle][et_pb_toggle title=”Do I need a visa to travel to Panama?” open_toggle_text_color=”#6B705C” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#6B705C” closed_toggle_background_color=”#FFFFFF” icon_color=”#6B705C” open_icon_color=”#6B705C” _builder_version=”4.17.4″ _module_preset=”default” title_level=”h3″ body_text_color=”#191918″ custom_margin_tablet=”|15px||15px|false|false” custom_margin_phone=”|15px||15px|false|false” custom_margin_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”]A visa is not necessary to travel to Panama from most countries in the world. However, Panama law requires you to have a return ticket to leave the country in order to enter, and passports must be valid for at least 6 months at the date of entry. You may also be asked to prove that you have at least US $500 – a credit card, bank statement, or cash usually works. Keep your booking for Saboga Lodge handy too, as sometimes visitors are asked to confirm their hotel reservations.
[/et_pb_toggle][et_pb_toggle title=”How do I pay and do I need local currency?” open_toggle_text_color=”#6B705C” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#6B705C” closed_toggle_background_color=”#FFFFFF” icon_color=”#6B705C” open_icon_color=”#6B705C” _builder_version=”4.17.4″ _module_preset=”default” title_level=”h3″ body_text_color=”#191918″ custom_margin_tablet=”|15px||15px|false|false” custom_margin_phone=”|15px||15px|false|false” custom_margin_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”]All prices are quoted in US Dollars including prices shown in our brochure or on our website. Payment can be made by credit card (MasterCard, VISA, or AMEX). Guest(s) are required to complete and return a Credit Card Authorization Form and will be asked to complete a Digital Identity with the online Aver, a company with the highest level of compliance with regulations and data security. For your security, online payments are made through secure servers. Any advance deposits, additional fees, or charges will always be clearly marked before you make your booking. Once paid, these deposit payments, additional charges, and fees are non-refundable in the event of cancellation.
[/et_pb_toggle][et_pb_toggle title=”What should I pack?” open_toggle_text_color=”#6B705C” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#6B705C” closed_toggle_background_color=”#FFFFFF” icon_color=”#6B705C” open_icon_color=”#6B705C” _builder_version=”4.17.4″ _module_preset=”default” title_level=”h3″ body_text_color=”#191918″ custom_margin_tablet=”|15px||15px|false|false” custom_margin_phone=”|15px||15px|false|false” custom_margin_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”]Our dress code is casual for almost all of our Embera Collection hotels. We recommend that you bring light and casual clothing, sunscreen and insect repellent, and a swimsuit.
Don’t forget the sunscreen!
[/et_pb_toggle][et_pb_toggle title=”How do I pay and do I need local currency?” open_toggle_text_color=”#6B705C” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#6B705C” closed_toggle_background_color=”#FFFFFF” icon_color=”#6B705C” open_icon_color=”#6B705C” _builder_version=”4.17.4″ _module_preset=”default” title_level=”h3″ body_text_color=”#191918″ custom_margin_tablet=”|15px||15px|false|false” custom_margin_phone=”|15px||15px|false|false” custom_margin_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”]All prices are quoted in US Dollars including prices shown in our brochure or on our website. Payment can be made by credit card (MasterCard, VISA, or AMEX). Guest(s) are required to complete and return a Credit Card Authorization Form and will be asked to complete a Digital Identity with the online Aver, a company with the highest level of compliance with regulations and data security. For your security, online payments are made through secure servers. Any advance deposits, additional fees, or charges will always be clearly marked before you make your booking. Once paid, these deposit payments, additional charges, and fees are non-refundable in the event of cancellation.
[/et_pb_toggle][et_pb_toggle title=”How long should I stay?” open_toggle_text_color=”#6B705C” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#6B705C” closed_toggle_background_color=”#FFFFFF” icon_color=”#6B705C” open_icon_color=”#6B705C” _builder_version=”4.17.4″ _module_preset=”default” title_level=”h3″ body_text_color=”#191918″ custom_margin_tablet=”|15px||15px|false|false” custom_margin_phone=”|15px||15px|false|false” custom_margin_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”]This depends from property to property, although we recommend staying at least 4 nights at each in order to fully soak up the experience. For our more remote hotels and lodges or in destinations such as Manuel Antonio where there’s much to experience, consider staying 4-5 nights. Not sure how many nights to book? Chat to our Embera Collection team who’ll be happy to advise you.
[/et_pb_toggle][et_pb_toggle title=”Why Panama?” open_toggle_text_color=”#6B705C” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#6B705C” closed_toggle_background_color=”#FFFFFF” icon_color=”#6B705C” open_icon_color=”#6B705C” _builder_version=”4.17.4″ _module_preset=”default” title_level=”h3″ body_text_color=”#191918″ custom_margin_tablet=”|15px||15px|false|false” custom_margin_phone=”|15px||15px|false|false” custom_margin_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”]At the intersection between two oceans and two continents, Panama is a narrow country, but one packed with culture, tropical beaches, Latin spirit, history, nature, and wildlife. And making it all the more appealing is the fact that it’s still widely unexplored. With far more to see than just the famous Canal, Panama is an excellent destination for off-the-beaten path adventure and undisturbed relaxation.
[/et_pb_toggle][et_pb_toggle title=”Visa, passport and health requirements” open_toggle_text_color=”#6B705C” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#6B705C” closed_toggle_background_color=”#FFFFFF” icon_color=”#6B705C” open_icon_color=”#6B705C” _builder_version=”4.17.4″ _module_preset=”default” title_level=”h3″ body_text_color=”#191918″ custom_margin_tablet=”|15px||15px|false|false” custom_margin_phone=”|15px||15px|false|false” custom_margin_last_edited=”on|desktop” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”]It is your own responsibility to ensure compliance with immigration, visa, and health requirements. Unless you tell us otherwise, we are entitled to assume that all members of your party have valid passports and, when applicable, visas valid for the entire duration of the arrangements you chose to book. Requirements may change and you are therefore strongly recommended to check the up-to-date position with the supplier of the arrangements, Passport Office, appropriate embassy or consulate, or your doctor as applicable in good time before departure.
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