Privacy Statement

Effective Date: August 2019

This Privacy Statement applies to www.emberacollection.com owned by Embera Travel Inc. This Privacy Statement describes how we collect and use the information, which may include personal data, that you provide on our website: www.emberacollection.com. It also describes the options available to you regarding our use of your personal data and how you can access and update this data.

Data Collection

The types of personal data that we collect include:

  • Your first name, last name, email address, phone number and home address;

  • Data you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;

You may always choose what personal data (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

Data we collect automatically

When using our website, we also collect information automatically, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device OS, log information, time of usage, URL requested, status report, user agent (information about the browser version), operating system, result (viewer or booker), browsing history, user Booking ID, and type of data viewed. We may also collect data automatically through cookies. For information on how we use cookies, click here.

Processing Purposes

We use your personal data for the following purposes:

  • A. Reservations: We use your personal data to complete and administer your online reservation.

  • B. Customer service: We use your personal data to provide customer service.

  • C. Guest reviews: We may use your contact data to invite you by email to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best. If you submit a guest review, your review may be published on our website.

  • D. Marketing activities: We also use your data for marketing activities, as permitted by law. Where we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications on new products and services or other offers which we think may be of interest to you, we include an unsubscribe link that you can use if you do not want us to send messages in the future.

  • E. Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact data you share with us. There could be a number of reasons for this:

    • a. We may need to respond to and handle requests you have made.
      b. If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
      c. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website. We believe that this additional service is useful to you and to us as we will be able to improve our website based on your feedback.

  • F. Analytics, improvements and research: We use personal data to conduct research and analysis. We may involve a third party to do this on our behalf. We may share or disclose the results of such research, including to third-parties, in anonymous, aggregated form. We use your personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

  • G. Security, fraud detection and prevention: We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We can use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities as permitted by applicable law and external advisors.

  • H. Legal and compliance: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for regulatory investigations and compliance, or to enforce agreement(s) or to comply with lawful requests from law enforcement insofar as it is required by law.

  • If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.

Legal Bases

  • Given purposes A and B, we rely on the execution of a contract: the use of your data may be necessary to carry out the contract you have with us. For example, if you use our services to make a reservation online, we will use your data to fulfill our obligation to complete and manage that reservation according to the contract we have with you.

  • Given CH’s purposes, we rely on your legitimate interests: we use your data for our legitimate interests, such as providing you with the best appropriate content for the website, emails, and newsletters, to improve and promote our products and services and content. . on our website, and for administrative, fraud and legal detection purposes. By using personal data to serve our legitimate interests, we will always balance your rights and interests in protecting your information against our rights and interests.

  • Concerning purpose H, we also rely, where appropriate, on our obligation to comply with applicable law.

  • When necessary according to applicable law, we will obtain your consent before processing your data for direct marketing purposes.

  • If necessary follow applicable law, we will ask for your consent. You can withdraw your consent at any time by contacting us at any of the addresses at the end of this Privacy Statement.

  • If you wish to object to the processing established in CF and there is no exclusion mechanism available directly to you (for example, in your account settings), to the extent appropriate, contact info@emberacollection.com.

International Data Transfers

The transmission of personal data as described in this Privacy Statement may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the countries within the European Union. Where required by European law, we shall only transfer personal data to recipients offering an adequate level of data protection. In these situations, we make contractual arrangements to ensure that your personal data is still protected in line with European standards. You can ask us to see a copy of these clauses using the contact details below.

Security

BookingSuite observes reasonable procedures to prevent unauthorised access to, and the misuse of, information including personal data. We use appropriate business systems and procedures to protect and safeguard information including personal data. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.

Data Retention

We will retain your information, which may include personal data for as long as we deem it necessary to provide services to you, comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details included below.

Your Choices and Rights

We want you to have control of how we use your data. You can do this in the following ways:

  • You can ask us for a copy of the personal data we have about you;
  • You can inform us about any change in your data, or you can ask us to correct any of the personal data we have about you;
  • In certain situations, you can ask us to delete or block or restrict the processing of personal data we have about you, or object to particular ways in which we are using your data; and
  • In certain situations, you can also ask us to send the personal data you have provided to a third party.

When we use your data based on your consent, you have the right to withdraw that consent at any time subject to applicable law. Besides, when we process your data based on legitimate interest or the public interest, you have the right to object at any time to the use of your data subject to applicable law.

We trust you to ensure that your data is complete, accurate and current. Please inform us immediately about any changes or inaccuracies in your data by contacting info@emberacollection.com. We will handle your request following applicable law.

Questions or Complaints

If you have questions or concerns about the processing of your data, or if you wish to exercise any of the rights you have under this notice, you can contact us through info@emberacollection.com. You can also contact your local data protection authority with questions and complaints.

Changes to the Notice

Just as our business changes constantly, this Privacy Statement may also change for time to time. If you want to see changes made to this Privacy Statement from time to time, we invite you to access this Privacy Statement to see the changes. If we make material changes or changes that will have an impact on you (e.g. when we start processing your personal data for other purposes than set out above), we will contact you prior to commencing that processing.

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